Frequently Asked Questions
What is the minimum order quantity?
It depends on the product. Hot or cold drink paper cups we can supply in any quantity from 10,000 units (per size), this usually equates to either 5, 10 or 20 cases, some products we can print as few as 1000 units. Please see individual product pages for specifics.
What is the lead time for my order?
Again, it depends on the product. We typically deliver goods within 12-14 weeks from artwork approval, however some products can be completed inside a month.
Please see individual product pages for more accurate lead times.
Why is the lead time for paper cups so long compared to other websites?
We work with many of the largest catering disposables manufacturers in the world in order to offer an extensive range and the most competitive pricing you will find. These companies may be on the other size of the world, and given their size, will have to filter into their production schedule your printed goods. We are able in some cases to offer quick 7 day turnaround on some items from UK manufacturers, the range is limited however. Please contact us for details if required.
Do I need to provide completed artwork?
You can send your company logo or chosen design in a print-ready / vector format and we can produce the artwork for you, alternatively we do offer a discount if you’re able to provide print-ready artwork in a suitable format. We accept PDF, EPS and AI layered formats. You will be sent a blank template upon completion of your order; these are also downloadable from our templates page if you would like to prepare your artwork in advance.
If you are unsure how to create Vector artwork, but wish to attempt a design yourself you will find usable images to purchase at reasonable cost from places such as istockphoto.com or graphicleftovers.com. For making your shop sign or company logo from Jpeg to Vector we suggest using vectormagic.com.
Do I see a proof before printing?
Yes, whether using our design service or not, we will send you a PDF proof of your design for comments/sign off prior to sending for production.
What are the shipping charges for custom prints?
Free shipping to any UK mainland address is included as standard with all custom printed orders.
Are your paper cups Biodegradable?
We can supply regular PE coated recyclable cups or PLA coated biodegradable cups, simply choose the appropriate option on the product page. Biodegradable and compostable plastic lids are also available to suit these items.
What payment methods do you accept?
You can pay via Credit / Debit card (most card types accepted) or by BACS transfer where is this more convenient – give our sales team a call on 0844 4995456 for more information.
How many colours can I use?
You are free to use as many colours as you like, however the product cost will increase per-colour used. We recommend against using gradients and overlapping colours on your design for this reason. We’re happy to assist with any design queries you may have.
How do I re-order a previous design?
You can order a reprint directly through the site – simply select the “reprint” option when asked for the colour details of your design. You will also automatically receive a reorder discount; this is valid for any future reprint you order on the same size / type of cup.
Do you have examples of printed cups?
We’ve produced printed cups for both high profile international brands and small Coffee vendors wanting to use branded takeaway cups. You will find images of these designs across the site, we also have samples we can supply subject to postage costs, alternatively we’d be more than happy to email across a selection of images showing the high quality of our custom designs.